Shipping policy

At  Dr Wellness, we are committed to providing a smooth, reliable, and timely delivery experience for customers across Pakistan.

Order Processing

All orders are processed after confirmation by our customer support team. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Timelines

Estimated delivery timelines are as follows:

• Major Cities: 2–4 working days
• Other Cities & Remote Areas: 3–7 working days

Delivery timelines may vary during public holidays, weather conditions, courier delays, or periods of high order volume.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated during order confirmation.

Order Verification

Our representative may contact customers via phone call or WhatsApp for order verification before dispatch to ensure accurate delivery details and a smooth customer experience.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) services in most areas across Pakistan, subject to courier service availability.

Delivery Partners

Orders are dispatched through trusted courier partners to ensure safe and secure delivery of products.

Delayed or Failed Deliveries

In case of delays, failed delivery attempts, or incomplete address information, our customer support team will coordinate with customers to facilitate successful delivery.

Damaged or Incorrect Orders

Customers are advised to inspect their parcel upon delivery. If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of receiving the order.

Contact Us

For any shipping or delivery-related inquiries, please contact our customer support team through the contact information available on our website.

Dr Wellness reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.