Refund policy

At  Dr Wellness, customer satisfaction and product quality are our top priorities. We strive to ensure that every order reaches our customers in excellent condition.

Due to the nature of healthcare and nutritional products, returns and exchanges are accepted only under the conditions mentioned below.

Eligible Cases for Return or Exchange

Customers may request a return or exchange if:

• The product received is damaged or defective
• The wrong product was delivered
• The parcel was tampered with before delivery
• The product is incomplete or missing items

Conditions for Return or Exchange

To qualify for a return or exchange:

• The request must be made within 24 hours of receiving the order
• The product must remain unused, sealed, and in its original packaging
• Proof of purchase and product images may be required for verification

Non-Returnable Items

We do not accept returns or exchanges for:

• Opened or used products
• Products damaged due to misuse or improper handling
• Change of mind after order confirmation or delivery
• Products purchased during promotional or clearance offers, unless received damaged or incorrect

Refund Policy

Approved refunds, where applicable, may be processed through:

• Bank transfer
• Adjustment against a replacement order

Refund processing timelines may vary depending on the nature of the request and verification process.

Exchange Process

Once the issue is verified by our support team, the replacement product will be dispatched accordingly.

Contact Us

For return, exchange, or refund requests, customers may contact our support team through the contact details available on our website.

Dr Wellness reserves the right to refuse returns or exchanges that do not meet the conditions stated above and may update this policy at any time without prior notice.